Terms of Service

Agreement to Terms

By accessing or using the Xewellness website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

Use of Website

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful code, viruses, or malicious software
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of the website
• Use automated systems to access the website without permission
• Collect user information without consent

Product Information

We strive to provide accurate information about our products. However:

• Product descriptions, images, and specifications are provided for informational purposes
• We do not guarantee that all information is completely accurate, current, or error-free
• Product packaging and formulations may change; we recommend checking product labels
• Colour representations may vary depending on your device settings

Orders and Payment

Order Acceptance

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order. We may refuse orders for reasons including product availability, errors in pricing or product information, or suspected fraud.

Pricing

All prices are displayed in British Pounds and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

Payment

Payment must be received in full before we dispatch your order. We accept major credit and debit cards. Your payment information is processed securely through our payment service providers.

Delivery

We aim to dispatch orders within 1-2 business days. Delivery times are estimates and may vary. We are not liable for delays caused by courier services or circumstances beyond our control.

Risk of loss passes to you upon delivery. You are responsible for providing an accurate delivery address. We are not responsible for items delivered to incorrect addresses provided by you.

Returns and Refunds

Under UK Consumer Rights Act, you have the right to return unopened products within 14 days of receipt for a full refund. To be eligible for a return:

• Products must be unopened and in original packaging
• You must contact us within 14 days of receiving the product
• You are responsible for return shipping costs unless the product is faulty

Refunds will be processed within 14 days of receiving the returned product. We reserve the right to refuse returns that do not meet these conditions.

Product Use and Safety

Our products are intended for adults aged 18 and over. By purchasing, you confirm that:

• You are at least 18 years old
• You have read and understood product information and instructions
• You will follow recommended usage guidelines
• You will consult a healthcare professional if you have health conditions or take medications
• You understand that dietary supplements are not substitutes for a varied diet

Please see our Health Disclaimer for important information about product use and limitations.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Xewellness and protected by copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works without our written permission.

Limitation of Liability

To the fullest extent permitted by law:

• We provide our website and products on an "as is" basis
• We do not warrant that the website will be uninterrupted or error-free
• We are not liable for indirect, incidental, or consequential damages
• Our total liability for any claim shall not exceed the amount paid for the product
• Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded by law

Indemnification

You agree to indemnify and hold Xewellness harmless from any claims, damages, losses, or expenses arising from your use of the website, violation of these terms, or infringement of any rights of third parties.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of external sites. Accessing third-party links is at your own risk.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

If you have questions about these Terms of Service, please contact us:

Xewellness

82 Church Street

Hartlepool TS24 7DN

United Kingdom

Phone: +44 1429 593 702

Email: [email protected]